Returns & refunds

A clear 30-day return window.

Contact us within 30 days of delivery to request a return. Items must be unused, clean, complete, and in their original packaging.

Beauty-tool hygiene

For hygiene reasons, a brush cleaner that has been used with makeup, cleanser, or water cannot be returned for a change of mind. This does not limit support for an item that arrives damaged, defective, or incorrect.

Start a return

Email avenqia.support@gmail.com with your order number, reason for return, and photos when the item is damaged or incorrect. Wait for return authorization before sending anything; unauthorized returns may not be accepted.

Costs and refunds

AVENQIA covers reasonable return shipping for confirmed damaged, defective, or incorrect items. For approved change-of-mind returns, the customer pays return shipping. Original expedited shipping charges, if any, are not refundable.

After an approved return is received and inspected, refunds are issued to the original payment method. Your bank may take 5–10 business days to post the credit.

Cancellations

Contact us as soon as possible. We can cancel an order only before fulfillment begins.